Staff turnover is an inevitable part of any business, but how it is handled can make the difference between an angry, disgruntled employee and one that leaves the company with feelings of goodwill. An ill-planned exit by one employee can cause the spread of negative information internally, and has the potential of reaching future potential employees in extreme cases.
The frequency and need of exit planning should not be ignored, and while the cost of replacing an employee can be considerable, it can also be an important source of information and provide an opportunity to examine workplace practices and culture.
Pros and cons of staff turnover
All companies should have formal, standardised exit procedures to make sure a positive employer brand is upheld. Best practice includes the following:
An exit interview is often a verbal, face-to-face interview but can involve an online survey or be conducted over the phone. It provides an employee who is leaving the opportunity to discuss their time with the organisation, their perceptions about the organisation, workplace morale, what they liked about the company and what they would change. If the employee is departing because of sensitive issues such as harassment, discrimination etc., then legal advice should be sought before conducting an exit interview.
Some of the benefits:
- Ensure that the employee feels cared for and respected by their employer, and that their voice is being heard
The exit checklist provides a structured and practical tool to ensure all processes are completed. The best person to complete the checklist is usually the employee’s supervisor and should be done on the day they leave.
The checklist can include:
What happens if you don’t have a good employee exit process?
Implementing a sound Exit system
Psych Press provides a structured online exit survey that effectively assesses an exiting employee's feedback. Whilst face to face meetings can gather some emotional information, an online assessment aims to build your trend analysis information to allow you to identify areas of improvement for long term satisfaction and growth. Talk to a consultant on 03 9670 0590 or email firstname.lastname@example.org to find out more.